Professional Services

Professional Services is a design and build function for implementation of business requirements powered by technology and backed by effective project management. WORX Professional Services has helped major companies implement solutions by expertise in technology areas of IP/MPLS Unified Communications, Routing & Switching, Data Centers, Network Security

The professional services delivered by The Worx engineers who typically hold Certifications (Routing and Switching, IPT, Security, IPCC, DXX, SDH, DWDWM), and have direct and applicable expertise in planning, designing, and implementing many of the largest and most powerful networks in the country. These engineers constantly enhance their product and technology expertise through real-world experience with external networks and wide exposure to the latest technology.

The foundation of this mix of functionary and process is a suite of planning, design, and implementation documented practices and optimization tools developed to ensure that processes are performed in a consistent and time-tested manner. Among these tools are planning and design tools such as customer requirements documents, design templates and site requirements documents. Implementation related tools include implementation planning templates and network ready for use (NRFU) documents.

Telecom Implementation

TheWorx is well placed to maximize the Telecom Implementation (TI) window and has invested in all the appropriate tools, top of the line test equipment and resource training,includes:.

• BTS delivery, installation and commissioning
• Microwave installation and testing
• Rigging services
• Feeder and antenna supply, installation and sweep testing
• Electrical and power related services
• Optimization and drive testing

Resource Outsourcing

TheWorx is an adaptive and flexible organization as it collaborates with mature partners for strategic outsourcing for the international clients. Our organization gives serious consideration to establishing and maintaining a relationship with our outsource partner with flexibility in service-offerings. We prefer outsource partners who exhibits expertise in bridging quality & cultural gaps with partnering organizations.

TheWorx maintains a pool of trained human resource with in-demand skill sets and keeping them marketable.

Software Engineering

The enthusiastic team of software engineers at The WorX specializes in undertaking unexplored territory to develop new products, as well as jumping in at any point of the development cycle to extend or improve existing products. The WorX follows a strict process in Software Development Quality Assurance and Customer Satisfaction. Our Services and expertise include:

• Customize Software Development
• Software Enhancements
• Systems Integrations (Client-Server Application e.g. Middleware)
• Interactive Web Applications
• Customer Support and Maintenance System ( 24X7 support)
• DTMF IVR & Speech Recognition Applications
• Database Integrations
• Software Development Project

Managed Operations

Managed Operations are the functions to Support, Manage, Improve and Innovate service delivery to the customers. This allows the customer to focus on their core business, such as business strategies, product management and customer management. We provide the planning, design and deployment of the customer's strategies in terms of service capabilities as well as the management of the day-today operations of the customer's network, according to set performance goals. Together - as partners - unique benefits in operational efficiency and quality can be achieved with lower costs of network operations significantly enabling higher revenues.

Managed Telecom Operations

TheWorx is providing 24x7 Managed Services to Telecom networks.

• Preventive Maintenance
• Corrective Maintenance
• Refueling Services
• Overhauling Services

Managed LAN/WAN Operations

This service is for proactively monitoring and managing Customer LAN/WAN network including links monitoring for availability and bandwidth utilization, devices monitoring (router, switches, servers), adding sites to network if required, etc.

Managed Security Operations

This service secures remote locations and protects the integrity of the voice and data network by proactively monitoring and taking actions against any unusual traffic, trends, attacks, timely signatures updates, etc.

Managed Voice Operations

This service proactively monitors and manages the premesis based customer IP telephony networks, IP Contact Center key components including VOIP PBX, WAN links, PRI/SIP links, LAN network, servers, IVR, Voice Recording, Work Force Management, etc. It also provides provisioning of new call flows, new service groups on customer request through ticketing system.

24x7x365 NOC

• Single point of Contact
• Fault and Performance
• Service Level Management/Reporting
• Response times (MTTR)
• Services managed for a given customer
• Complete analysis of managed devices, events
• Remote monitoring, fault and problem management (including root cause analysis)
• Event Capture
• Event validation
• Incident notification (escalation)
• Incident severity levels
• Problem resolution

Onsite Maintenance

Configuration Management

• Save and track device(s) configurations according to customer policies

Inventory Management

• Track existing customer inventory and provide spares in case of failure

Trouble Ticketing Management/Escalation

• Incident ticketing and tracking Vendor Management
• Acquisition/purchasing and service level management

Flexible Offerings Customized Ticketing System

• Flexible SLAs according Business and Budget
• Monthly Fixed and Time Material Rates
• Proactive Fault Monitoring and Alerts
• Daily, Weekly and Monthly Reports
• Service Managers for Dedicated Accounts Focused Customer Care
• 24 x 7 Dedicated Service Desk
• True Customer Relationship Management
• Phone:+9251-22949774
• Email: helpdesk@theworx.com.pk

Value Added Reselling

We add value by selling high technology products backed with skilled and low cost deployment and support. These are all premises based solutions and not hosted based. Please see below specialized VAR solutions that we offer:

Data Center

The data center is an extremely critical corporate asset. As such, the data center network that connects all critical servers, applications and storage services is a key component that should be carefully planned and managed to meet the growing performance demands of users and many network-centric applications. You can engage our Data Centre Professionals in strategic data centre planning, designing and project management in Network, Systems, Security, Disaster Recovery and Business Continuity Planning.

Routing and Switching

Routing and switching are two core functions of any communications network, WORX being partners of world known brands give ease to customer by deploying the state of art and cost effective solutions.
WORX can assist you in making your business communication smart by: Providing robust, reliable, scalable and faster communications over IP network.

Civil and Electrical Solutions

• Electrical AC & DC Solutions (LV/HV Solutions)
• AC/DC Motors (All Duty Type)
• Alternate Energy Solutions (Solar/Wind)
• Backup Power (Electrical Generators, UPS, Storage)

EDN - Enterprise Data Network

Companies with geographically distributed offices are always looking for solutions offering them the flexibility to expand their LAN, reliable technology to connect remote branches and means to connect everyday business to internet over secure network to access theirbusiness critical applications in voice, video and data.

RAN – Optimization

Operational Expenses are getting higher and higher for GSM Operators especially. With RAN Optimization Solution, GSM operators can save their huge cost with an investment which can be returned in less than a year.
We can preparewith operators on their monthly expenses on RAN and will help them to reduce their OPEX according to their expectations with quick ROI.

Project Consultancy

Worx brings up the innovative idea for their customers to reduce the cost and ease of Project management as we brings together a set of tools and techniques to describe, organize, and monitor the work of project activities.
With Highly qualified Project management staff we ensure and committees100% project completion with in specified time frame with in customer budgets as per IEEE standards.